在中国的一家门诊医院药房实施精益管理对内部错误的影响
Lisong Lv1, Yi Yao1, Mingwan Zhang1
1Department of Pharmacy, Tongde Hospital of Zhejiang Province, Hangzhou, 310012, People's Republic of China.
Patient preference and adherence
|January 27, 2025
概括
精益管理显著减少了中国医院药房的处方错误,错误减少了90%以上. 这导致了患者满意度的大幅提高,突出了其有效性.
科学领域:
- 医疗保健管理的管理
- 药房实践 在药房实践.
- 提高质量 提高质量
背景情况:
- 在医院药房中,处方发行过程中的内部错误构成重大风险.
- 优化药房运营对于患者的安全和满意度至关重要.
研究的目的:
- 调查精益管理策略,以减少内部处方发行错误.
- 评估精益管理对门诊医院药房患者满意度的影响.
主要方法:
- 对2022年1月至2022年12月处方错误的回顾性分析.
- 从2023年1月到2023年12月实施精益管理原则.
- 精益管理实施前后的错误率和患者满意度的比较.
主要成果:
- 在精益管理后,内部错误从2978个减少到219个.
- 处置错误的比例显著减少,从3.46‰降至0.27‰.
- 患者满意度从52.94%增加到72.97%.
结论:
- 精益管理是一种有效的策略,可以减少内部处方发行错误.
- 实施精益管理可以提高医院药房环境中的患者满意度.
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