在多站点医院环境中优化工作场所暴力报告:质量改进倡议
概括
在医疗保健中改善工作场所暴力 (WPV) 报告至关重要. 一项质量改善计划显著减少了不准确的WPV报告,并加强了员工的支持.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 职业健康 职业健康 职业健康
背景情况:
- 工作场所暴力 (WPV) 在医疗保健环境中构成重大风险.
- 准确报告WPV对于有效的干预策略至关重要.
- 在一个学术健康科学中心实施了一项质量改善 (QI) 倡议,以解决WPV报告问题.
研究的目的:
- 提高工作场所暴力 (WPV) 报告的准确性.
- 优化WPV事件的电子报告流程.
- 确保对WPV事件进行及时和适当的后续行动.
主要方法:
- 计划-做-研究-行动 (PDSA) 模式指导了质量改进倡议.
- 在两个PDSA周期中对电子事件报告表格进行了修改.
- 该倡议的重点是减少报告的不准确性,改善领导层/WHSW的后续工作.
主要成果:
- 观察到不准确的WPV报告比例的统计显著减少 (p = .001).
- 修订后的报告流程导致工作人员的随访和工作场所健康,安全和健康 (WHSW) 团队的支持增加.
- 该QI倡议证明了事件数据准确度的提高和员工支持的增强.
结论:
- 对WPV报告进行简单的调整,特别是修改电子表格,显著提高了数据准确性.
- 该倡议对员工的后续和支持机制产生了积极的影响.
- 调查结果有助于提高组织内的员工和患者安全.
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