患者对初级保健机构的忠诚度和中国的相关因素:一个横截面研究
Liqing Li1,2, Qi Zhang1, Liyong Zhu1
1School of Economics and Management, Jiangxi Science and Technology Normal University, Nanchang, Jiangxi, China.
BMC health services research
|January 28, 2025
概括
在中国,患者对初级保健机构的忠诚度高于平均水平. 性别,年龄,信任和满意度等因素显著预测了忠诚度,突出了需要改善服务的领域.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 公共卫生政策 公共卫生政策
背景情况:
- 了解患者忠诚度对于初级保健机构 (PCI) 的可持续性和有效性至关重要.
- 影响不同医疗保健系统患者忠诚度的因素需要持续调查.
研究的目的:
- 评估患者对中国PCI的忠诚程度.
- 确定与患者忠诚度相关的主要人口,社会经济和服务相关因素.
主要方法:
- 一种多阶段分层随机抽样方法对中国各地的2697名患者进行了调查.
- 通过使用患者忠诚度表 (PLS) 的结构化自我管理问卷收集的数据.
- 统计分析包括t测试,ANOVA和逐步回归来确定忠诚度的预测因素.
主要成果:
- 平均患者忠诚度得分为23.81 (共35分),表明患者的忠诚度高于平均水平.
- 更高忠诚度的重要预测因素包括女性,年长,已婚,拥有学士学位,更大的家庭规模和更好的自我报告健康状况.
- 其他关键因素包括在企业中就业,没有家庭医生合同,愿意接受PCI治疗,更高的患者信任和满意度.
结论:
- 在中国,患者对PCI的忠诚度通常很强.
- 人口特征,健康状况,信任,满意度和愿意使用PCI是患者忠诚度的重要驱动因素.
- 这些发现可以为提高患者留守率和改善初级医疗保健服务的策略提供信息.
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