生活经验顾问计划倡议:利用消费者领导力获得最佳护理
Rebecca Barbara1, Jodie Lydeker1, Alex Potter1
1Western Health, Diversity, Equity and Inclusion, Footscray, Vic, Australia.
概括
生活经验顾问计划 (LEAP) 将消费者专业知识纳入医疗保健决策,增强服务和促进以患者为中心的护理. 这种创新方法将生活经验视为专业知识,推动组织变革.
科学领域:
- 医疗保健管理的管理
- 消费者参与度 消费者参与度
- 医疗保健服务研究 医疗服务研究
背景情况:
- 医疗保健越来越多地让消费者参与直接的护理和治理.
- 传统的消费者角色往往限制参与到志愿者职位.
- 生活经验顾问计划 (LEAP) 旨在将生活经验作为专业知识.
研究的目的:
- 详细介绍西部健康的LEAP的开发,实施和成果.
- 探索生活经验顾问 (LEA) 如何为组织决策,研究和质量改进做出贡献.
- 为其他寻求整合生活经验角色的医疗保健组织提供见解.
主要方法:
- 详细介绍LEAP实施情况的案例研究方法.
- 在临床和运营项目中使用LEA.
- 建立一个LEA指导和培训的实践社区.
主要成果:
- 改善服务规划和多元社区的健康素养.
- 将员工的观点转变为以患者为中心的文化.
- 青年健康协会为青年健康服务,护理人员支持,紧急护理和参与策略做出了贡献.
结论:
- LEAP展示了生活经验专业知识在医疗保健中的价值.
- 挑战包括资金,角色明确性和项目调整,需要战略规划.
- 该计划促进组织文化变化,增强消费者伙伴关系能力.
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