家庭肠道营养中的远程医疗:一个结构化的调查,探索患者的接受度,偏好和经验
1Department of Clinical Nutrition, West China Hospital of Sichuan University, Sichuan Province, Chengdu, 610041, People's Republic of China.
家庭肠道营养服务与远程医疗 (HENST) 是一个具有成本效益的模型,患者满意度很高. 建议优化视频通话功能,以增强患者体验并满足通信需求.
科学领域:
- 医疗信息学 医疗信息学
- 患者护理 患者护理
- 远程医疗服务是远程医疗服务.
背景情况:
- 远程医疗在中国被广泛采用.
- 以远程医疗 (HENST) 模式为满足患者需求,开发了一种家庭肠道营养服务.
- 关于患者使用HENST模型的经验,数据有限.
研究的目的:
- 用HENST模型探索患者的体验.
- 在HENST模型中确定需要改进的领域.
主要方法:
- 对HEN患者复诊数据 (2018-2022) 的回顾性分析.
- 在2022年收集HENST患者的流行病学特征.
- 用HENST模型收集患者经验的结构化调查.
主要成果:
- HEN患者再访率从25.8%增加到35.8%,其中HENST成为主要的再访方法.
- 在2022年,1437名HENST患者有3710次访问;中位数年龄为58岁,大多数患者来自成都.
- 与面对面访问相比,HENST节省了患者的时间和费用,达到98.7%的满意度.
- 81.8%的患者认为HENST改善了他们的访问体验,尽管有些人更喜欢面对面的沟通.
结论:
- HENST是一个经济上有利的,高度令人满意的患者访问模式.
- 在HENST平台上优化视频通话功能对于解决患者直接通信偏好至关重要.
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