从数据到改进:社会机制作为理解仪表板采用的关键
Tamara Broughton1, Anne Marie Weggelaar-Jansen1, Sandra Sülz2
1Tranzo, Tilburg University. Tilburg, The Netherlands.
概括
团队气候,信任和领导力等社会机制对于医疗保健质量仪表板的采用至关重要. 这些因素促进了学习环境,使护理改进的有效利用成为可能.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 信息系统信息系统信息系统
- 组织行为 组织行为
背景情况:
- 仪表板采用研究往往忽略了社会动态,主要关注技术和设计方面.
- 关于推动成功实施和在实践中使用仪表板的社会机制的证据有限.
- 了解这些社会因素对于最大限度地提高医疗保健机构质量仪表板的影响至关重要.
研究的目的:
- 调查社会机制如何影响医疗保健组织内质量仪表板的实际采用.
- 确定特定的团队层面的社会因素,这些因素有助于或阻碍用于质量改进的仪表板.
主要方法:
- 在荷兰一家医院进行了嵌入式案例研究,检查了两个质量仪表板,采用不同的结果.
- 第1阶段涉及到最终用户团队的采访和观察,以确定相关的社会机制.
- 第二阶段利用专家重点小组验证了最初阶段发现的机制.
主要成果:
- 终端用户团队中的三个关键社会机制显著影响了仪表板的采用:支持性的团队气候,信任和领导行为.
- 这些机制促进了合作学习环境,这对于讨论和改善护理质量至关重要.
- 为了实现集体理解和改进,有效地使用仪表板需要由这些社会因素推动的积极参与.
结论:
- 社会机制对于成功采用和利用医疗保健中的质量仪表板是不可或缺的.
- 培养支持性的团队气候,培养信任和促进有效的领导力对于使仪表板能够推动学习和改进至关重要.
- 如果没有这些社会基础,仪表板就有可能成为不被使用的文物 ("实质性").
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