相关实验视频
Updated: Jun 30, 2026

08:47
Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
在职业健康检查期间提供"没有问题"建议
Elina Weiste1, Timo Leino1, Jaana Laitinen1
1Finnish Institute of Occupational Health.
Communication & medicine
|February 7, 2025
概括
职业健康护士经常在健康检查期间取代客户的自我评估,即使客户报告没有问题. 这项研究表明,尽管以客户为中心的目标,但护士经常发起问题讨论和建议.
科学领域:
- 职业健康 职业健康 职业健康
- 卫生社会学 卫生社会学
- 沟通研究 沟通研究
背景情况:
- 职业健康检查的目的是保持员工的健康和工作能力.
- 在芬兰,目标是创建与客户目标一致的健康计划.
- 本研究探讨了职业健康护士与客户之间的问题谈判.
研究的目的:
- 分析芬兰职业卫生护士和客户如何在考试期间谈判问题识别.
- 调查"没有问题"咨询互动的动态.
- 了解护士对议程制定和问题定义的影响.
主要方法:
- 分析了10次视频录制的职业健康检查遭遇.
- 使用对话分析来检查交互模式.
- 专注于提供建议的情况,尽管客户的回答是"没有问题".
主要成果:
- 客户的"没有问题"反应往往被护士追随,以识别或升级潜在的问题.
- 客户抵制了建议的行为,而不是建议内容本身.
- 在某些情况下,护士挑战了客户的知识,提供了客户接受为新信息的定制建议.
结论:
- 芬兰的职业健康检查主要由护士领导,护士制定议程.
- 尽管以客户为中心的理想,护士经常为客户定义问题.
- 互动动态揭示了护士发起的问题识别和客户自我评估之间的紧张关系.
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