在线医疗咨询中的同情沟通序列
1Beijing Information Science and Technology University.
Communication & medicine
|February 7, 2025
概括
这项研究分析了150个中国在线医疗咨询 (OMC) 中的同情沟通. 它确定了医生和患者之间的动态同情互动模式,为改善虚拟医疗保健沟通技巧提供了见解.
科学领域:
- 医学沟通 医学沟通
- 数字健康数字健康
- 话语分析 话语分析
背景情况:
- 共感在临床环境中至关重要,人们对其在线医疗咨询 (OMC) 中的作用越来越感兴趣.
- 在OMC中,关于同情沟通的先前研究主要集中在医生的行为上,在了解医生和患者的观点方面存在差距.
- 中国勃发展的OMC行业为研究在线同情互动提供了一个独特的背景.
研究的目的:
- 在基于文本的在线医疗咨询中,从医生和患者的角度探索同情沟通.
- 在中国的 OMC 环境中识别和分析同情的沟通序列.
- 为理解数字医疗保健中的同情互动动态做出贡献.
主要方法:
- 分析了来自中国的150个基于文本的在线医疗咨询案例.
- 应用以主题为导向的话语分析方法.
- 识别和分类的同理心沟通序列.
主要成果:
- 在分析的OMC案例中,确定了四种不同类型的同理心沟通序列组织.
- 这项研究揭示了医疗保健提供者与患者/护理人员之间的同情互动的动态,顺序模式.
- 讨论了说明这些模式的例子.
结论:
- 在线医疗咨询沟通表现出复杂的,动态的同情的顺序模式.
- 这些发现可以为卫生专业人员和医学学生提供培训计划,以提高他们在虚拟环境中的同情沟通技能.
- 这项研究通过在一个关键的全球市场从双重视角检查在线同情心来解决一个重大差距.
相关概念视频
01:21Barriers to Effective Communication II
3.6K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.6K
01:30Therapeutic Communication
4.2K
Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
4.2K
01:15Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
4.7K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
4.7K
01:23Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
7.7K
Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
7.7K
01:28Communication
5.4K
Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
5.4K
01:30Methods of Documentation VII: EMR
823
Electronic Medical Records (EMRs) primarily center around electronically documenting patients' health information within a single healthcare organization or practice. They contain essential clinical data related to a patient's medical history, diagnoses, medications, treatment plans, lab results, and other pertinent information relevant to the specific encounter or episode of care. EMRs are designed to streamline documentation and workflow processes within individual healthcare...
823