患者与全科医生的电子咨询的通用特征
Ditte Laursen1, Matilde Nisbeth Brøgger2, Antoinette Fage-Butler2
1Royal Danish Library.
Communication & medicine
|February 7, 2025
概括
患者和全科医生之间的电子咨询 (e-consultations) 提供了一个方便的沟通道. 这项研究揭示了电子咨询与电子邮件类型的惯例共享,为其结构和语言提供了洞察力.
科学领域:
- 医疗信息学 医疗信息学
- 语言学的语言学.
- 沟通研究 沟通研究
背景情况:
- 电子咨询 (e-consultations) 越来越多地用于患者-GP通信,提供方便和成本效益.
- 国际研究表明,患者的接待是积极的,但医生对电子咨询犹不决.
- 关于电子咨询的内容,形式和语言,特别是其文本特征的研究有限.
研究的目的:
- 分析患者和全科医生 (GPs) 之间的电子咨询的性别特征.
- 确定电子咨询是否可以归类为电子邮件类型.
- 确定患者发起的电子咨询的基本移动结构和语言惯例.
主要方法:
- 分析了两个丹麦公司,其中包括患者在与全科医生进行电子咨询时的初始信息.
- 应用类型分析来识别反复出现的文本模式和结构.
- 检查移动结构,包括主题,开放,更新,问题陈述,请求,论证和结论.
主要成果:
- 电子咨询表现出一个明显的底层移动结构:主题,开头,更新,问题陈述,请求,论证和结束.
- 识别的结构与电子邮件类型的通用特征一致.
- 电子咨询展示了特定于其沟通功能的可识别公约,同时也符合更广泛的电子邮件类型特征.
结论:
- 电子咨询是电子邮件类型的一个明显例子,具有独特的沟通惯例.
- 了解电子咨询作为电子邮件类型有助于理解其文本方面,并促进有效的沟通.
- 该研究强调了类型分析在检查数字健康沟通方面的实用性.
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