数字心理健康干预的安全性:从一项质量研究中得出的结论和建议,探索用户的经验,担忧和建议
Rayan Taher1, Daniel Stahl2, Sukhi Shergill1,3
1Department of Psychosis Studies, King's College London, London, United Kingdom.
JMIR human factors
|February 7, 2025
概括
用户对数字心理健康干预 (DMHI) 的体验突出了安全问题. 建议侧重于改善可访问性,支持和数据隐私,以提高DMHI安全性和用户体验.
科学领域:
- 数字心理健康数字心理健康
- 用户体验研究 用户体验研究
- 患者安全 患者安全
背景情况:
- 关于数字心理健康干预 (DMHI) 安全性的文献越来越多.
- 在当前的DMHI安全文献中缺乏用户/患者的观点.
- 用户洞察力对于解决重大问题和指导未来研究的重要性.
研究的目的:
- 探索DMHI用户对安全的体验.
- 调查用户对DMHI安全性的看法和担忧.
- 收集用户关于提高DMHI安全性的建议.
主要方法:
- 定性研究设计. 定性研究设计.
- 包括有DMHI经验的成年人 (18+),英语水平.
- 使用演性主题分析分析了15个个人访谈.
主要成果:
- 出现了三个主要主题:不响应 (关注,风险,缓解),症状恶化 (管理) 和数据隐私 (关注,缓解).
- 用户体验揭示了关键的安全方面.
- 确定了以用户为导向的降低风险的策略.
结论:
- 提出了七项建议,以提高DMHI的安全性.
- 主要建议包括改善信息获取",通过"指标",积极支持恶化,实时反,个性化确认,负责任的访问管理和真正的危机支持.
- 实施这些建议可以显著改善DMHI的安全性和用户体验.
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