利益相关者的经验,感知和对电子任命系统的满意度:定性内容分析
Faezeh Ostadmohammadi1, Ehsan Nabovati2, Fatemeh Rangraze Jeddi2
1Student Research Committee, Kashan University of Medical Sciences, Kashan, Iran.
BMC health services research
|February 8, 2025
概括
电子预约系统有助于安排时间,但也面临着挑战. 利益相关者对规划,管理和不清楚的功能要求产生不满,影响医疗保健的获取.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健管理的管理
- 系统工程 系统工程
背景情况:
- 在线预约系统旨在克服传统的预约障碍.
- 尽管有好处,但电子系统面临着独特的挑战,需要持续评估.
- 本研究探讨了利益相关者与电子预约系统的经验,以确定问题.
研究的目的:
- 调查利益相关者的经验,感知和对电子预约系统的满意度.
- 识别和分类与电子预约系统相关的问题.
- 为改善医疗保健预约安排流程提供信息.
主要方法:
- 在伊朗 (2022-2023) 一家专科诊所进行的定性研究.
- 系统的有目的抽样包括10名行政用户,8名医生和18名患者.
- 通过半结构面对面采访收集的数据,并使用定性内容分析进行分析.
主要成果:
- 问题分为"规划和管理"和"非管理"主题.
- 规划和管理问题跨越国家,大学和诊所层面.
- 非管理问题包括功能和非功能系统方面.
结论:
- 电子系统虽然有助于预约,但由于各种因素可能导致不满.
- 有效的规划,管理和政策对于成功的医疗保健预约系统至关重要.
- 不明确的功能和非功能要求极大地挑战了电子预约系统的实施和可用性.
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