环球效应:医疗保健聊天机器人用户对信息隐私的看法
Jessica R Ellis1, Natalia S Dellavalle1, Mika K Hamer1
1Center for Bioethics and Humanities, University of Colorado Anschutz Medical Campus, Aurora, Colorado, USA.
Journal of the American Geriatrics Society
|February 12, 2025
概括
65岁以上的老年人不太担心面对患者的聊天机器人隐私,因为他们对医疗保健系统的信任. 卫生系统必须积极沟通隐私保护,以保持用户的信任.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 患者参与 患者参与
背景情况:
- 面向患者的聊天机器人提供行政支持和个性化的护理提醒.
- 很少有人知道老年人中新型面向患者的聊天机器人的隐私问题.
- 之前的研究表明,老年人可能会以隐私担忧来看待数字技术.
研究的目的:
- 检查患者在与医疗保健聊天机器人共享信息时对隐私的态度.
- 调查年龄和社会人口统计学特征如何影响这些隐私问题.
主要方法:
- 一项连续的混合方法研究,涉及3089名患者聊天机器人用户.
- 进行了在线调查和半结构面试.
- 多变量逻辑回归和修改的接地理论被用于数据分析.
主要成果:
- 63.9%的用户担心聊天机器人的隐私;老年人 (≥65岁) 比年轻人 (18-34岁) 不那么担心.
- 黑人,非西班牙裔用户的担忧较小,而拥有高等教育的人更担心.
- 老年人较低的担忧与对医疗保健系统的信任和较低的医疗不信任的"光环效应"有关.
结论:
- 与之前的研究相反,老年人对聊天机器人隐私的担忧较小,因为他们对医疗保健的信任.
- 卫生系统必须主动维护和传播隐私保护,以促进所有用户之间的信任.
- 建立和维护用户信任对于采用面向患者的聊天机器人至关重要.
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