探索门诊服务中的患者满意度和决定因素:一项跨部门研究
Palak Mahajan1, Aanchal Anand2, Samar Hossain2
1Quality Assurance, Govind Ballabh Pant Hospital, Sri Vijaya Puram, IND.
Cureus
|February 13, 2025
概括
安达曼尼科巴尔群岛的患者满意度很高,但改善门诊部 (OPD) 的等待时间和沟通是关键. 解决这些因素可以提高偏远地区的医疗保健质量.
科学领域:
- 医疗保健管理健康管理
- 患者体验研究 研究研究
- 公共卫生 公共卫生
背景情况:
- 患者满意度对于评估医疗保健质量至关重要,特别是在门诊机构.
- 安达曼和尼科巴尔群岛的地理隔离带来了独特的医疗保健提供挑战.
- 了解患者满意度对于改善该地区服务至关重要.
研究的目的:
- 评估患者对门诊部 (OPD) 服务的满意度.
- 确定影响患者体验的人口和服务相关因素.
- 为提高三级医疗医院的医疗保健质量提供见解.
主要方法:
- 在第三级护理医院对1298名门诊患者进行的横截面研究.
- 通过结构化调查问卷收集的数据,包括社会人口统计和满意度评分.
- 使用描述性统计和千平方测试进行统计分析.
主要成果:
- 整体患者满意度很高,但特定领域需要改进.
- 确定等待时间和沟通是需要增强的关键因素.
- 研究了满意度的人口统计学变化.
结论:
- 有效的时间管理,清晰的沟通和卫生对于患者的满意度至关重要.
- 针对等待时间和通信的有针对性的干预措施可以显著改善OPD服务.
- 持续监测患者反对于优化医疗保健服务至关重要.
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