改善儿童初级保健的同日接入-以患者为中心和及时性质量改善倡议
概括
通过实施集中式呼叫中心模型,儿科初级保健增加了当天预约的可用性. 这一举措成功超出了目标,改善了紧急护理需求和专业后续治疗的准入.
科学领域:
- 儿科初级护理专业的儿童初级护理
- 获得医疗保健的机会.
- 质量改善 质量改善
背景情况:
- 美国儿童的预防性护理访问量有所增加.
- 这一趋势影响了基于问题的访问和当天预约的机会.
- 同日预约的可用性已经转移到替代医疗保健机构.
研究的目的:
- 增加儿科初级保健中同日预约时间的数量.
- 为了在三个月内实现这些同一天时机的填充率超过75%的.
主要方法:
- 实施了一项质量改善倡议.
- 该倡议利用了一个入口和集中式呼叫中心模型.
- 调度策略被代修改以优化填充率.
主要成果:
- 该计划超越了在三个月内填补超过75%的同日时机的目标.
- 对紧急疾病,伤害,医院随访和新生儿护理的准入得到了改善.
- 在初级保健中与儿科紧急医疗提供者和先进实践提供者的合作有助于取得成功.
结论:
- 一个集中式呼叫中心模型有效地增加了儿科初级保健的当天预约可用性.
- 这种方法改善了患者获得及时照顾各种需求的机会.
- 跨学科的合作是优化调度和患者访问的关键.
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