初级保健沟通中的部分语言协和:失去什么,获取什么以及如何优化
Genevieve Leung1, Dennis Dea2, Evelyn Y Ho3
1Department of Rhetoric and Language, University of San Francisco, 2130 Fulton Street, San Francisco, USA.
医疗保健中的部分语言一致性可以建立关系,但有可能导致错误沟通. 包括一名合格的口译员和定义角色优化了患者护理和法律合规性.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 语言学研究语言学研究
- 社会语言学 社会语言学
背景情况:
- 部分语言一致性发生在临床医生和患者分享一些,但不是全部的语言能力时.
- 最好的做法是专业的口译员,但访问往往没有他们.
- 本研究研究了部分一致的医疗保健遭遇中的沟通动态.
研究的目的:
- 了解如何进行部分一致的医疗保健访问.
- 确定优化这些访问的战略,以满足非歧视标准.
- 探索共享语言沟通中关系与准确性之间的平衡.
主要方法:
- 对19次初级保健访问进行话语分析.
- 专注于说中文的患者与部分语言对应.
- 对沟通模式的定性检查.
主要成果:
- 部分语言协和表现出了挑战和好处.
- 促进关系,但由于词汇和流性的局限性而带来风险.
- 医生可以利用翻译请求来帮助沟通.
结论:
- 优化沟通包括包括合格的口译员.
- 在访问开始时明确定义口译员的角色至关重要.
- 有效地吸引口译员可以保持关系,同时尽量减少错误.
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