进入封闭循环推:通过社区资源推系统探索寻找和连接社会护理的患者体验,使用基于社区的参与式方法
Anthony W Olson1,2, Nik Allen3, Ardem Elmayan1
1Essentia Institute of Rural Health, Duluth, Minnesota, USA.
Health services research
|February 16, 2025
概括
患者和医疗保健工作者报告了Resourceful社区资源推系统的积极经验,并注意到信任和沟通的改善. 了解这些不同的看法是提高患者获得社会护理的关键.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 社区健康 社区健康
- 数字健康数字健康
背景情况:
- 医疗保健系统越来越多地整合社会护理,以解决健康的社会决定因素.
- 社区资源推系统 (CRRS) 旨在将患者与基本社会服务联系起来.
- 患者和医疗保健工作者 (HCW) 的观点对于评估CRRS有效性至关重要.
研究的目的:
- 探索患者和HCW的经验与"富有创造力的"社区资源推系统.
- 确定影响CRRS在将患者连接到社会护理方面的有效性因素.
- 了解患者和医疗保健工作者/医疗保健机构对CRRS的看法上的差异.
主要方法:
- 一项与社区成员和研究人员共同设计的混合方法研究.
- 分发给参与闭环转诊的患者和医疗保健工作人员的定量调查.
- 与患者,医疗保健工作者和社区组织 (CBOs) 进行定性采访.
主要成果:
- 大多数患者和医疗保健工作者报告说,富有创造力的增强了患者的信任,改善了健康沟通,并提供了有帮助的协助.
- 关于Resourceful在减少社会护理障碍和增强以人为中心的护理方面的作用,存在重大共识.
- 定性分析确定了影响CRRS用户体验的六个主题因素,包括平台可用性和关系响应性.
结论:
- 患者和医疗保健工作者对资源系统的看法显示出显著的差异.
- 从定性数据中得出的专题因素为改善患者在闭环推方面的体验提供了可操作的见解.
- 优化CRRS需要解决所有参与社会护理服务的利益相关者的不同观点.
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