人工智能在心理健康中的对话代理:患者看到了潜力,但更喜欢在循环中使用人类
Hyein S Lee1,2, Colton Wright1, Julia Ferranto1
1Program in Digital Medicine, Department of Medicine, University of Massachusetts Chan Medical School, Worcester, MA, United States.
Frontiers in psychiatry
|February 17, 2025
概括
患者发现人工智能 (AI) 会话代理对获得心理健康服务有帮助,但对同情和隐私感到担忧. 整合人工智能需要考虑患者的观点,以获得有效和可接受的使用.
科学领域:
- 数字心理健康数字心理健康
- 医疗保健中的人工智能
- 患者为中心的护理
背景情况:
- 数字心理健康干预,包括人工智能对话代理,提供创新的方法来改善治疗的获取和交付.
- 关于患者观点的研究有限,这对于人工智能在精神卫生保健中成功实施至关重要.
- 这项研究通过探索患者的感知和在精神卫生保健机构中接受AI对话代理来解决这一差距.
研究的目的:
- 探索患者对人工智能对话代理在精神卫生保健中的感知和接受度.
- 了解患者与人工智能交谈代理商的经验,以支持心理健康.
- 确定影响人工智能交谈代理人融入精神卫生保健的关键因素.
主要方法:
- 从卫生系统招募了轻度至中度焦虑的成年人.
- 进行半结构面试,以收集有关经验,感知和接受度的数据.
- 利用快速定性分析,从采访数据中识别主题.
主要成果:
- 大多数参与者对人工智能交谈代理人持积极看法,并重视增加对护理的准入.
- 人们对AI缺乏同情心,技术限制和数据隐私表示担忧.
- 参与者希望人类参与人工智能驱动的治疗,并担心人工智能取代人类治疗师.
结论:
- 人工智能对话代理被视为对访问有益,但引起了人们对同情心,能力和安全的担忧.
- 患者的观点对于提高人工智能在精神卫生保健中的可接受性和有效性至关重要.
- 未来的AI实施必须解决患者的担忧,并确保适当的人类监督.
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