在阿联社区药房有效沟通的障碍:公众对加强患者和药剂师互动和政策制定的看法
Zelal Kharaba1,2, Ahmad Al-Azayzih1,3, Sayer Al-Azzam3
1Department of Pharmacy Practice and Pharmacotherapeutics, College of Pharmacy, University of Sharjah, Sharjah, United Arab Emirates.
Journal of pharmaceutical policy and practice
|February 17, 2025
概括
社区药房对医疗保健至关重要,但存在沟通障碍. 这项研究发现,拥挤的环境和有限的时间阻碍了公众和药剂师之间的互动,影响了满意度.
科学领域:
- 医疗保健服务 医疗保健服务
- 制药科学 制药科学
- 公共卫生 公共卫生
背景情况:
- 社区药房是可访问的医疗保健中心,提供各种服务.
- 有效的公众和药剂师互动对于提供优质医疗保健至关重要.
- 了解沟通障碍是改善药房服务的关键.
研究的目的:
- 识别和评估阻碍公众和药剂师互动的因素.
- 为改善社区药房环境提供见解.
- 为了改善药房的沟通和患者满意度.
主要方法:
- 对406名普通公众成员进行调查,采用经过验证的问卷.
- 统计分析包括频率,百分比,中位数和二进制回归.
- 探索社会人口统计学特征和沟通障碍.
主要成果:
- 主要的药房访问包括处方收集 (61.58%) 和OTC购买 (55.17%).
- 关键的沟通障碍:拥挤的环境 (61.58%),有限的咨询时间 (45.81%) 和缺乏隐私 (45.07%).
- 经常参观药店的人面临更多的环境障碍;年轻的药剂师与个人障碍相关.
结论:
- 在社区药房中,有效的沟通至关重要.
- 在阿联发现的障碍需要有针对性的干预措施.
- 改善沟通可以提高公众的满意度和药房服务.
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