在加纳社区药房推进以患者为中心的护理:数字健康方法
Obed Ehoneah1, Karim Keshavjee1
1University of Toronto, IHPME.
Studies in health technology and informatics
|February 19, 2025
概括
加纳社区药房可以通过成为医疗保健中心来改善患者护理. 一项新的战略侧重于数字工具,绩效评估和卫生,以提高低资源环境中的满意度和可访问性.
科学领域:
- 药房实践 在药房实践.
- 公共卫生 公共卫生
- 加强卫生系统 加强卫生系统
背景情况:
- 加纳的社区药房是关键的医疗保健接入点.
- 当前的药房服务往往优先考虑药物发行,而不是以患者为中心的综合护理.
- 需要加强药房在提供更广泛的医疗保健服务中的作用.
研究的目的:
- 确定加纳社区药房患者满意度的关键驱动因素.
- 提出一个战略框架,将药房转变为全面的医疗保健中心.
- 为应对阻碍药房服务在低资源环境中的扩张所面临的挑战.
主要方法:
- 利益相关者参与,以确定患者满意度的21个关键驱动因素.
- 制定三部分战略,包括数字健康平台,药房绩效评估工具和清洁和卫生检查清单.
- 分析数字素养,基础设施和员工培训等挑战.
主要成果:
- 确定影响患者满意度的21个关键因素.
- 建议一项综合战略,以提高服务质量,可访问性,产品可用性和患者参与度.
- 识别障碍,包括数字素养,基础设施和培训需求.
结论:
- 社区药房有潜力发展成为多方面的医疗保健中心.
- 拟议的战略提供了一个可扩展的模型,用于改善资源有限的环境中的药房服务.
- 解决已确定的挑战对于可持续增强基于药房的医疗保健服务至关重要.
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