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牙医访问中的同理心沟通策略的类型学
Lance Brendan Young1, David C Johnsen2
1Department of Preventive and Community Dentistry, The University of Iowa College of Dentistry and Dental Clinics, Iowa City, Iowa, USA.
患者可以在牙医访问时区分认知和情感同理心. 一些混合表达同理心特别强大,同时传达认知和情感支持.
科学领域:
- 牙科教育 牙科教育
- 患者与医疗服务提供者之间的沟通
- 在医疗保健中的同理心.
背景情况:
- 牙医的同情心会对患者的满意度,临床结果产生积极的影响,并减少患者的焦虑和倦怠.
- 区分认知同情和情感同情至关重要,但它们在牙科环境中的具体表达方式仍未得到充分探索.
研究的目的:
- 区分和分类在例行牙科诊所的认知和情感同理心的表现.
- 识别患者在牙科护理期间感知到的同情心的亚型.
主要方法:
- 三年级牙科学生与具有复杂健康状况的标准患者进行了互动.
- 患者提供了关于学生在沟通,采访和治疗计划方面的表现的定性反.
- 分析了患者评论的价值,并将其分类为认知,情感或混合同理心亚型.
主要成果:
- 认知同情的三种亚型被确定为:促进理解,解决障碍,缓解不适.
- 情感同情的五种子类型出现了:安慰,验证,同情,鼓励和激发信心.
- 确定了四种混合同情的亚型:尊重,适度,参加和脱,展示了认知和情绪元素的混合.
结论:
- 患者可以在与牙医的互动中辨别出认知和情感同情心的不同亚型.
- 混合同情的表达,它结合了认知和情绪元素,被患者认为是特别有影响力的.
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