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量身定制的教育干预措施在改变手术室工作人员之间的冲突管理策略的有效性
Behzad Imani1, Mahshid Sabet Ghadam2, Alireza Yousof Gomrokchi3
1Department of Operating Room, School of Paramedicine, Hamadan University of Medical Science, Hamadan, Iran.
Work (Reading, Mass.)
|February 20, 2025
概括
教育干预措施通过提高情绪智力和冲突管理技能,显著减少了医院护士之间的工作场所冲突. 这种培训增强了解决问题的策略,导致更好的工作场所关系和生产力.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 护理教育 护理教育
背景情况:
- 医院的工作场所冲突会对员工的生产力和幸福感产生负面影响.
- 由于复杂的医疗环境和多元化的团队,有效的冲突管理至关重要.
- 结构化的教育干预措施在缓解冲突和改善工作条件方面表现有前途.
研究的目的:
- 评估在冲突管理和情绪智力培训方面的教育干预措施的有效性.
- 评估对减少医院护士之间的工作场所冲突的影响.
- 确定应对策略和冲突解决方案的改进.
主要方法:
- 通过采访和文献审查来识别问题.
- 利用冲突评估工具 (多布林,杰恩,普特纳姆和威尔逊) 和人口数据.
- 进行了关于解决冲突和情绪智能的研讨会,随后进行了统计分析 (配对t测试).
主要成果:
- 显著减少了关系,任务相关和程序冲突.
- 减少使用非对抗和控制策略;增加使用解决问题的策略.
- 人口因素 (年龄,工作经验) 显著影响了结果.
结论:
- 教育干预,特别是在情绪智能方面,有效地减少了冲突.
- 干预后观察到改善的冲突管理策略.
- 强调需要持续培训,以提高医院工作场所的关系和生产力.
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