在多组织协调工作中实现案例管理理想,以支持芬兰的工作能力和 (再) 雇佣
Pirjo Juvonen-Posti1, Nina Nevala2, Simo Kaleva2
1Finnish Institute of Occupational Health, PO Box 40, 00032, Työterveyslaitos, Helsinki, Finland. pirjo.juvonen-posti@ttl.fi.
Journal of occupational rehabilitation
|February 20, 2025
概括
由于复杂的系统,协调员在提供个性化的工作能力支持方面面临着挑战. 共同政策和组织合作对于有效,以人为中心的案件管理和就业支持至关重要.
科学领域:
- 社会科学 社会科学 社会科学
- 公共卫生 公共卫生
- 职业健康 职业健康 职业健康
背景情况:
- 包容性政策可以通过提高工作能力服务来解决劳动力短缺问题.
- 焦点已经转向以人为中心,针对个人的支持,以提高工作能力和重新就业.
- 案例经理或协调员对于在复杂的服务系统中实现以人为中心的目标至关重要.
研究的目的:
- 澄清工作能力协调员的实践和角色.
- 探索协调工作如何在不同环境中实现个性化的支持.
- 解决关于协调员实践在支持工作能力和再就业方面的有限文献问题.
主要方法:
- 这是一项混合方法研究,结合了调查 (241名专业人员) 和深入访谈 (15名志愿者).
- 使用描述性统计数据对调查数据进行定量分析.
- 使用专题分析对面试数据进行定性分析,并通过多层次的上下文框架与调查数据集成.
主要成果:
- 各部门的协调员最初共享以人为本的价值观和工作方法.
- 跨越行政和组织边界的困难阻碍了客户流程的连续性.
- 由于这些边界挑战,个性化病例管理的理想并没有完全实现.
结论:
- 共同的政策和实践是克服系统性障碍所必需的.
- 组织参与对于促进劳动能力服务的长期合作至关重要.
- 需要改善协调,以确保以人为中心,个性化支持重新就业.
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