一个以患者为中心的交互式语音响应系统,用于支持移植中的自我管理:设计和现场测试
Raheleh Ganjali1,2, Mahin Ghorban Sabbagh3,4, Saeid Eslami2,5
1Clinical Research Development Unit, Emam Reza Hospital, Mashhad University of Medical Sciences, Mashhad, Iran.
Frontiers in digital health
|February 21, 2025
概括
这项研究开发了一种交互式语音响应系统 (IVRS),以加强移植接受者的自我管理. 在遵循CeHRes路线图的基础上,以用户为中心的设计过程导致了具有高可用性的系统,尽管医疗保健提供者面临着一些挑战.
科学领域:
- 医疗信息学 医疗信息学
- 移植医学 移植医学
- 人与计算机的交互
背景情况:
- 慢性疾病,如病,需要有效的自我管理策略.
- 信息技术干预措施有望改善患者的自我护理和治疗坚持.
- 移植接受者在移植后管理自己的健康面临着独特的挑战.
研究的目的:
- 概述一个以用户为中心的设计过程,用于交互式语音响应系统 (IVRS).
- 增强移植 (KT) 接受者的自我管理能力.
- 为医疗IT干预制定一个实用和标准的设计流程.
主要方法:
- 电子健康和福祉研究中心 (CeHRes) 的路线图指导IVRS开发通过四个阶段:上下文调查,价值规范,设计和评估.
- 需求评估,文献审查和专家/患者咨询为设计要求提供了信息.
- 进行了代开发和15名最终用户 (KT接收者和卫生专业人员) 的可用性实地测试,使用了系统可用性量表 (SUS).
主要成果:
- IVRS设计包含了通过需求评估和利益相关者的投入确定的基本要求.
- 在可用性实地测试中,SUS平均得分为81.2,表明了良好的可用性.
- 医疗保健提供者 (HCPs) 在患者个人资料管理,药物设置以及遵守和教育呼叫的个性化方面发现了挑战.
结论:
- 根据CeHRes路线图,成功开发了一种IVRS干预措施,考虑了KT接收者和医疗人员的需求.
- CeHRes路线图为开发基于IT的健康干预提供了有价值的框架.
- 根据项目的时间表和资源限制,可能需要调整路线图的各个阶段.
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