响应时间对老年人和年轻人与聊天机器人的互动体验的影响
1National Taiwan Normal University, Taipei, Taiwan. ylwang47@gapps.ntnu.edu.tw.
BMC psychology
|February 22, 2025
概括
年轻的成年人更喜欢即时的聊天机器人响应,而年长的成年人更喜欢延迟响应的虚拟伙伴关系. 根据年龄组量身定制聊天机器人的速度可以提高用户体验和满意度.
科学领域:
- 人与计算机的交互
- 老年学是指老年学的学科.
- 人工智能的人工智能
背景情况:
- 聊天机器人越来越多地被用于各种领域,影响着人机交互.
- 我们对聊天机器人响应时间如何影响不同年龄组的用户体验的理解有限.
- 老龄化社会需要针对老年人的情感和关系需求量身定制的技术解决方案.
研究的目的:
- 调查聊天机器人响应时间对虚拟伴侣用户体验的影响.
- 为了比较年轻人和老年人关于聊天机器人响应速度的偏好.
- 为设计适应年龄的聊天机器人提供信息.
主要方法:
- 一个2x2之间的实验对象与160个台湾参与者 (年轻人和老年人).
- 两个条件:即时 (大约. 3s) 和延迟的 (10-60s) 聊天机器人响应.
- 用户体验通过社交存在,满意度和使用意图来衡量;用双向ANOVA分析.
主要成果:
- 在响应时间和年龄组之间发现了显著的相互作用效应.
- 年轻的成年人更喜欢即时响应,重视效率.
- 老年人更喜欢延迟反应,受益于认知舒适度和对话节奏.
结论:
- 聊天机器人响应时间显著影响用户满意度,与特定年龄的偏好.
- 适应性聊天机器人设计对于满足各种认知和情感需求至关重要.
- 重要的是要平衡数字伙伴关系与潜在的非人化风险;建议进一步研究长期影响和文化差异.
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