社会三合一模型:考虑部署者在一种新的方法信任人机交互的社会三合一模型:考虑部署者在一个新的方法信任人机交互的社会三合一模型
David Cameron1, Emily C Collins2, Stevienna de Saille3
1Information School, University of Sheffield, Sheffield, S10 2TN UK.
概括
对人机交互 (HRI) 的信任是复杂的. 机器人的可信度不仅取决于机器人本身,还取决于用户对机器人部署者的信任,引入社会三元模型.
科学领域:
- 人与机器人的交互 (HRI)
- 相信人工智能的人.
- 社会机器人社会机器人社会机器人
背景情况:
- 越来越多的人对衡量和实施对HRI的信任感兴趣.
- 现有的研究重点是机器人社会线索,但忽视了外部影响.
- 仍然存在关于机器人的真实性和社交互动在建立信任方面的作用的问题.
研究的目的:
- 调查部署者对用户对机器人的信任的影响.
- 提出一种新的模型来理解对HRI的信任.
- 探索影响人们对护理机器人的信任的社会动态.
主要方法:
- 一个关于HRI研究的三部分案例研究.
- 使用LEGO® Serious® Play关注照顾机器人的重点小组.
- 用户感知和信任动态的定性分析.
主要成果:
- 用户对机器人的信任受到他们对部署实体的信任的影响.
- 人权信任的二级模型不足以捕捉信任的复杂性.
- 拟议的社会三合一模型提供了一个更全面的框架.
结论:
- 对HRI的信任是一个多方面的社会现象.
- 用户,机器人和部署者之间的关系对于理解信任至关重要.
- 未来的HRI研究应该纳入部署者的影响.
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