远程口译员在医疗保健机构的工作经验 - - 奥地利和德国的见解
Sophie Klomfar1,2, Anna Teufel1, Gernot Gerger1
1Ludwig Boltzmann Institute Digital Health and Patient Safety, Medical University of Vienna, Vienna, Austria.
视频远程口译 (VRI) 提供了效率,但也给口译人员带来了挑战. 虽然工作经验可以减少压力,但技术问题和缺乏身体存在是医疗保健机构的主要阻碍因素.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 医学翻译 医学翻译
- 医疗保健中的技术
背景情况:
- 患者群体的语言多样性会造成医疗保健沟通障碍.
- 视频远程口译 (VRI) 是医疗保健语言访问日益增长的解决方案.
- 解释者对VRI的启用和阻碍因素的观点未被充分探讨.
研究的目的:
- 调查VRI对医疗保健口译员的影响.
- 识别允许和阻碍口译员使用VRI的因素.
- 测试工作经验和监督减轻负面VRI影响的假设.
主要方法:
- 与奥地利和德国的87名口译员进行的多方法研究.
- 对压力,工作不满,工作经验和监督的定量分析.
- 开放式响应的定性主题内容和网络分析.
主要成果:
- 工作经验增加与翻译员压力降低相关.
- 监督没有显著影响压力或工作满意度.
- 关键因素包括VRI的效率和情感距离,与技术问题和缺乏物理存在形成对比.
结论:
- 虚拟翻译提供了面对面翻译的有效替代方案,并带来了可以应对的挑战.
- 优化VRI条件和培训工作人员可以改善医疗保健结果.
- 基于口译员的反,可以制定有效的VRI实施策略.
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