在使用患者体验数据方面增强学习系统:在意大利两个地区进行的一项探索性混合方法研究
Elisa Peruzzo1, Milena Vainieri1, Sabina De Rosis1
1Management and Health Laboratory, Institute of Management, Sant'Anna School of Advanced Studies, Pisa, Italy.
The International journal of health planning and management
|February 25, 2025
概括
医疗机构可以通过使用患者报告体验数据 (PREMs) 来改善患者体验,以获得可操作的见解. 意大利地区的一项研究表明,PREM有效地推动了质量改进行动,并促进了持续学习的文化.
科学领域:
- 医疗保健管理和质量改善
- 患者体验研究 研究研究
- 医疗信息学 医疗信息学
背景情况:
- 改善患者体验对于改善医疗保健系统至关重要.
- 将患者报告的体验数据 (PREM) 转化为可操作的知识是一个重大挑战.
- 系统地收集和利用PREM是质量改进倡议的关键.
研究的目的:
- 调查患者报告数据的使用,作为质量改善行动的知识库.
- 根据意大利医疗保健系统的患者体验数据,确定和绘制具体行动.
- 探索协作网络对有效使用患者反的影响.
主要方法:
- 一个连续的探索性混合方法研究,涉及定性和定量阶段.
- 设计一个工具的初始定性阶段,用于收集基于PREMs的改进行动.
- 在意大利两个地区对189名医疗保健专业人员进行了定量调查,随后进行了验证研讨会.
主要成果:
- 在这两个地区,患者报告数据的广泛使用 (89%) 被观察到,A地区显示更广泛的使用.
- 合作网络促进了PREM的使用,并培养了有效反利用的文化.
- 确定的行动主题包括内部员工行动 (35.9%),以用户为中心的外部行动 (18.6%),舒适性/酒店服务改进 (34.7%) 和流程审查 (10.8%).
结论:
- 有效地利用患者报告的数据,结合管理策略,对于实现医疗保健中的组织目标至关重要.
- 医疗保健专业人员积极使用PREM来推动改善行动,强调知识传播的必要性.
- 促进医疗保健组织内部和跨部门不断学习和改进的文化对于持续的质量提升至关重要.
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