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工作人员在难以沟通的知识和自信:对基于经验的简短培训计划的评估
Silvia Gonella1, Ludovica Brofferio1, Luigi Stella2
1Department of Public Health and Pediatrics, University of Torino, 10126 Turin, Italy.
Nursing reports (Pavia, Italy)
|February 25, 2025
概括
"教学交流"计划显著改善了养老院工作人员的表现.
科学领域:
- 医疗保健教育 医疗保健教育
- 沟通技巧培训 培训 沟通技巧培训
- 老年医疗护理服务提供者
背景情况:
- 传统的沟通培训往往缺乏跨学科的方法,并专注于医院环境.
- 养老院 (NH) 工作人员需要专业的沟通技巧,以有效地照顾病人.
- 现有的培训方法可能不能充分准备工作人员在NHs复杂的沟通场景.
研究的目的:
- 评估NH工作人员短暂,跨学科,体验式沟通计划的有效性.
- 评估计划对员工相关成果的影响,包括知识,信心和满意度.
- 确定体验式学习方法的有用性,如角色扮演和视频案例研究,在沟通培训中.
主要方法:
- 在质量改进项目中采用了一种前后单臂干预设计.
- 一个为期6小时的住宿项目"教学交流",涉及30名来自不同角色的NH工作人员.
- 学习包括讲座,小组讨论,角色扮演和使用视频案例研究分析现实生活中的沟通场景.
主要成果:
- 观察到获得的沟通知识的统计学上显著增加 (p < 0.001).
- 自我报告的准备和对沟通的信心,特别是困难的对话,显示出大幅度的改善 (效果大小为0.7).
- 参与者对培训表示高度满意,特别重视视频案例研究和临床相关性.
结论:
- "教学沟通"计划有效地提高了NH工作人员对沟通技能的知识和信心.
- 经验式学习,特别是视频案例研究,是NH环境中沟通技能培训的宝贵组成部分.
- 这项跨学科的课程展示了改善老人院员工沟通和患者护理的潜力.
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