探索数字同行支持服务对满足未满足需求在员工援助计划中的影响:回顾性队列研究
Harpreet Nagra1, Robert A Mines2, Zara Dana1
1Supportiv, Berkeley, CA, United States.
JMIR human factors
|February 25, 2025
概括
将数字同行支持 (DPS) 整合到员工援助计划 (EAP) 中,显著减少了EAP咨询的使用量,并改善了情感福祉. 这种创新的心理健康支持表明了强大的社会投资回报率 (SROI).
科学领域:
- 心理健康支持 心理健康支持
- 数字健康干预措施 数字健康干预措施
- 职业心理学 职业心理学
背景情况:
- 全球有四分之一的人患有精神障碍,需要可访问的支持系统.
- 员工援助计划 (EAP) 对工作场所的心理健康至关重要.
- 数字同行支持 (DPS) 提供了一个可扩展的解决方案,以提高心理健康.
研究的目的:
- 评估数字同行支持 (DPS) 在员工援助计划 (EAP) 中的整合.
- 测试关于EAP利用,情感结果和投资社会回报 (SROI) 变化的假设.
- 评估DPS对减少员工悲伤,孤独和压力的影响.
主要方法:
- 在5个会议模型中对EAP使用情况进行前后分析.
- 自然语言处理 (NLP) 模型分析DPS聊天中的情绪变化.
- 进行社会投资回报 (SROI) 分析,量化DPS产生的价值.
主要成果:
- 587个DPS聊天中的73.6%发生在营业时间之外,这凸显了24小时24小时支持的需要.
- 匹配的队列分析 (n=72) 显示DPS每位参与者减少了2.07个疗程 (P<.001).
- 观察到显著的情绪改善:孤独 (-55.04%),悲伤 (-57.5%) 和压力 (-56.57%).
- 在SROI分析中,每一美元投资的价值与投资比率为1.66美元 (孤独),2.50美元 (压力) 和2.58美元 (悲伤).
结论:
- 将DPS整合到EAP中可以提高可访问性,并改善情绪健康结果.
- DPS显示出显著的积极社会投资回报,验证了其价值.
- DPS是工作场所全面情绪健康支持生态系统的宝贵组成部分.
相关概念视频
Self-Help Support Groups
25
Self-help support groups are voluntary, community-based organizations that provide a platform for individuals with shared concerns to exchange support, insights, and practical strategies for coping with life challenges. Typically led by group members or paraprofessionals, these groups form a cornerstone of mental health care, especially in reaching populations that are underserved by traditional healthcare systems.
Accessibility and Cost-Effectiveness
One of the primary strengths of self-help...
Accessibility and Cost-Effectiveness
One of the primary strengths of self-help...
25
Community Based Intervention
28
Community-based interventions in mental health represent a paradigm shift from institution-centered care to treatments embedded within the fabric of local communities. By prioritizing inclusion and leveraging existing societal structures, this approach fosters a supportive environment conducive to addressing mental health challenges while promoting individual dignity and agency.
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
Foundations of Community Mental Health Programs
Central to the success of community-based interventions is the...
28
Modeling in Therapy
42
Modeling, a key technique in therapy, uses observational learning to help clients acquire and practice new skills by watching therapists demonstrate desired behaviors. This approach, rooted in Albert Bandura's concept of vicarious learning, plays a significant role in therapeutic interventions for various psychological conditions, including social anxiety, ADHD, and depression.
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in...
Participant Modeling
Participant modeling involves therapists demonstrating calm and effective behaviors in...
42
Stress Prevention and Stress Management Techniques VI
26
Adopting a healthier lifestyle often requires overcoming significant challenges, but leveraging psychological, social, and cultural resources can facilitate meaningful change. Effective self-change hinges on understanding and applying key tools such as motivation and goal setting, which help sustain efforts toward long-term health benefits.
Motivation and Self-Determination
Motivation, the driving force behind behavior, plays a pivotal role at every stage of the change process. The research...
Motivation and Self-Determination
Motivation, the driving force behind behavior, plays a pivotal role at every stage of the change process. The research...
26
Psychodynamic Therapy
50
Psychodynamic therapies emphasize the exploration of unconscious processes and early childhood experiences as fundamental contributors to psychological difficulties. These therapies, deeply rooted in Freud's psychoanalytic theory, aim to uncover and resolve unconscious conflicts, granting individuals insights that promote emotional and behavioral healing. Contemporary psychodynamic approaches have evolved, integrating a broader range of influences and methodologies while still valuing the...
50
Stress Prevention and Stress Management Techniques V
22
A social support system is a structured network of personal relationships that provides assistance to individuals facing various challenges, offering a buffer against psychological and physical stressors. This network may consist of family members, friends, neighbors, colleagues, or other community members who provide resources and companionship. Social support can take many forms, including advice, emotional comfort, practical help, and companionship. Research indicates that these networks can...
22


