2015年至2022年在上海患者投诉的空间时间分析
Gan Wang1,2, Chaowei Wu2, Ye Yao2
1Shanghai Institute of Infectious Disease and Biosecurity, Fudan University, Shanghai, 200032, China.
BMC health services research
|February 25, 2025
概括
上海的患者投诉正在增加,在西部和西南部郊区有显著的集群. 解决这些领域的环境,安全和制度问题是改善医疗保健质量和患者满意度的关键.
科学领域:
- 医疗保健管理的管理
- 公共卫生 公共卫生
- 空间分析 空间分析
背景情况:
- 患者投诉对于提高医院服务质量和患者满意度至关重要.
- 上海的12320和12345热线是公共卫生投诉的主要道.
- 了解时间和空间投诉趋势对于资源分配至关重要.
研究的目的:
- 调查2015年至2022年上海分区患者投诉增长率的空间分布特征.
- 确定医疗保健投诉的时间趋势和空间聚类.
- 为医疗保健服务提供有针对性的改进提供信息.
主要方法:
- 对326,147例患者投诉病例的回顾性分析.
- 使用ArcGIS 10.2进行空间自关联和热点分析 (Getis-Ord Gi*).
- 使用医疗投诉分析工具 (HCTA) 进行内容分析.
主要成果:
- 2015年至2022年患者投诉的持续上升趋势.
- 投诉的显著空间聚类,特别是在西部郊区.
- 主要投诉类别:环境,安全和机构流程.
- 热点地区集中在上海西部和西南部;关键的投诉阶段包括入院,检查和手术.
结论:
- 该研究提供了一种分析时间和空间投诉分布的方法方法.
- 医疗保健投诉的重点应该是上海西部和西南部的郊区.
- 未来的资源分配和服务改进必须针对高投诉地区和问题,以提高患者满意度和医疗保健质量.
相关概念视频
Pareto Chart
6.6K
A Pareto chart is a bar graph or a combination of both line and bar graphs. The bar lengths represent the individual values or the frequency, while the lines represent the cumulative total values. In this chart, the longest bars are arranged on the left and the shortest bars on the right, which makes it easier to read and interpret the data. It can also be called a Pareto diagram or Pareto analysis.
The Pareto chart is named after the Italian economist Vilfredo Pareto, who described the Pareto...
The Pareto chart is named after the Italian economist Vilfredo Pareto, who described the Pareto...
6.6K
Steps in Outbreak Investigation
102
In the ever-evolving field of public health, statistical analysis serves as a cornerstone for understanding and managing disease outbreaks. By leveraging various statistical tools, health professionals can predict potential outbreaks, analyze ongoing situations, and devise effective responses to mitigate impact. For that to happen, there are a few possible stages of the analysis:
102
Interpreting Run Charts
52
Run charts, essentially line graphs plotted over time, serve as fundamental yet effective tools for process analysis. They chronicle data sequentially, facilitating the identification of trends, shifts, or cyclical movements. This graphical representation is instrumental in determining whether a process is stable or exhibits signs of potential instability indicative of special cause variation. In the healthcare domain, run charts depict infection rates over time, enabling hospitals to monitor...
52


