平台治理,机构距离和卖家对跨境电子商务的信任
1School of Information Technology & Management, University of International Business and Economics, Beijing 100029, China.
Behavioral sciences (Basel, Switzerland)
|February 26, 2025
概括
平台治理机制影响卖家对跨境电子商务 (CBEC) 的信心. 机构距离削弱了这些影响,影响了卖家的信任和CBEC平台上的风险.
科学领域:
- 商业和管理的管理.
- 电子商务战略 电子商务战略
- 国际商业 国际商业 国际商业
背景情况:
- 卖家信任对于跨境电子商务 (CBEC) 平台的成功至关重要.
- 机构距离使卖家遵守平台治理变得复杂.
- 有限的研究存在于以卖家为中心的平台治理对信任的影响.
研究的目的:
- 调查正式 (规范性,监督性,奖励-惩罚性) 和关系性 (社区建设) 治理机制如何影响卖家信任.
- 检查机构距离对这些关系的调节作用.
主要方法:
- 经验分析使用CBEC卖家提供的391个有效问卷.
- 统计建模以评估治理机制和机构距离的影响.
主要成果:
- 规范机制和社区建设通过减少感知到的风险来增强信任.
- 监管和奖励-惩罚机制直接影响感知到的风险和信任.
- 机构距离会对所有治理机制的有效性产生负面影响.
结论:
- 平台治理策略必须考虑到机构的距离,以促进卖方的信任.
- 优化治理机制可以减轻风险,增强对CBEC的信任.
- 调查结果推进了关于卖家行为,平台治理和电子商务中机构距离的理论.
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