通过德克萨斯州妇女,婴儿和儿童 (WIC) 聊天机器人探索客户对获得婴儿养信息的看法
Kelci Baez1, Lesli Biediger-Friedman1, Cassandra M Johnson1
1Nutrition and Foods Program, School of Family and Consumer Sciences, Texas State University, San Marcos, TX 78666, USA.
International journal of environmental research and public health
|February 26, 2025
概括
德克萨斯州WIC客户可以使用玛雅聊天机器人获取婴儿养的营养信息. 参与者发现Maya是一个值得信赖的资源,强调其可用性和支持行为改变的潜力.
科学领域:
- 公共卫生 营养 公共卫生 营养
- 人与计算机的交互
- 医疗信息学 医疗信息学
背景情况:
- 对妇女,婴儿和儿童 (WIC) 特别补充营养计划的现代化至关重要.
- 聊天机器人为简化客户互动和信息传递提供了一个潜在的解决方案.
- 德克萨斯州WIC计划实施了基于对话的聊天机器人Maya,以提高客户参与度.
研究的目的:
- 通过聊天机器人探索德克萨斯州WIC客户的能力,动机和寻求营养信息的机会.
- 调查客户对使用玛雅用于婴儿养主题的观点,包括母乳养,配方养,安全性,充足性和补充养.
主要方法:
- 定性研究涉及19名德克萨斯州WIC客户的深入,半结构化访谈.
- 采访被转录和分析使用两个编码器,四个阶段的过程与基于理论的编码书.
- 编制代码的专题分类,以确定关键主题.
主要成果:
- 确定的主题: (1) 动机 (需要,资源可用性), (2) 客户端能力和玛雅可用性, (3) 机会 (连接,支持,鼓励).
- 参与者表达了与玛雅接触营养信息的动机,能力和机会.
- 玛雅被认为是行为改变的有利资源,也是WIC信誉的可信来源.
结论:
- 德克萨斯州WIC客户愿意使用像Maya这样的聊天机器人来获取与婴儿养相关的营养信息.
- 研究结果表明,Maya的潜力是支持客户行为改变和提供可靠信息的宝贵工具.
- 需要进一步的研究来了解语言和技术访问等因素对聊天机器人参与的影响.
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