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"说话体检" (Talking Physical Exam):一种沟通工具,可以在伴侣动物体检期间吸引客户
Erin Phillips1,2, Jason B Coe1, Shauna Blois2
11Department of Population Medicine, Ontario Veterinary College, University of Guelph, Guelph, ON, Canada.
Journal of the American Veterinary Medical Association
|February 27, 2025
概括
说话体检 (TPE) 提高了客户在兽医检查期间的理解和参与度. 这种实用的沟通工具提高了伴侣动物体检对物主人的价值.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 动物健康通讯 动物健康通讯
背景情况:
- 在兽医实践中,有效的客户沟通至关重要.
- 提高客户对身体检查结果的理解,可以改善合规性和结果.
研究的目的:
- 在临床环境中展示说话物理检查 (TPE) 的应用.
- 为兽医专业人员提供关于实施TPE的视频教程.
主要方法:
- 该TPE涉及兽医专业人员口头描述身体检查过程.
- 正常和异常的发现在检查期间实时传达给客户.
- 该方法适用于接受例行体检的狗和猫.
主要成果:
- 该TPE作为一个有效的沟通策略.
- 它显著支持客户在伴侣动物体检期间的参与.
- 客户对检查和调查结果的理解得到了增强.
结论:
- 对于兽医专业人士来说,TPE是一种实用且有价值的工具.
- 实施TPE可以提高客户的参与度和满意度.
- 它有可能提高客户对兽医体检的感知价值.
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