社区药房沟通的变化 - - 向药房柜台的情感意识
Nanna Broch Mottelson1, Gitte Reventlov Husted2, Susanne Kaae3
1Department of Nordic Studies and Linguistics, Faculty of Humanities, University of Copenhagen, Emil Holms Kanal 2, DK-2300 Copenhagen S, Denmark.
社区药房工作人员在进行心理化培训后,表现出更好的情感意识和患者互动. 这次培训将线下社交认知技能转化为增强的在线沟通实践.
科学领域:
- 医疗保健的沟通 医疗保健的沟通
- 社会的认知社会认知.
- 药房实践的做法 在药房实践.
背景情况:
- 精神化教育计划旨在提高医疗保健专业人员的情感意识和互动行为.
- 了解理论学习 (线下社会认知) 如何转化为实际沟通 (在线社会认知) 对于有效的培训至关重要.
研究的目的:
- 调查社区药房工作人员是否会改变他们的互动行为和情感意识.
- 确定线下社交认知培训是否会在沟通实践中转化为更好的在线社交认知.
主要方法:
- 开发了一个方法框架,以分类与心智化和情感意识相关的交互贡献.
- 分析了来自11家药房的50个社区药房柜台互动视频记录 (25个培训前和25个培训后).
- 在参与心理教育计划之前和之后,交互贡献被描述性地比较.
主要成果:
- 药房工作人员在教育计划后对患者表现出改变的互动方式.
- 在培训后,员工提出了更多的问题 (第一位) 并提供了更具响应性的发言 (第三位).
- 第三个位置的贡献显示出更高的情感意识和更多的患者的观点.
结论:
- 参与后,药房工作人员表现出对患者的交互方式发生了变化,这表明成功的技能翻译.
- 这项研究支持了在线培训社会认知技能可以对医疗保健专业人员的在线社会认知技能产生积极影响的观点.
- 开发的方法框架为分析医疗保健机构沟通实践的变化提供了一种新的方法.
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