评估物主人对兽医术语的知识和理解
Camilla Piazza1, Lluís Dominguez Cots1, Charlotte Dye1
1Pride Veterinary Referrals, Derby, UK.
The Veterinary record
|March 5, 2025
概括
物主人通常认为兽医沟通很好,但常见术语的误解仍然存在. 兽医应该使用更简单的语言,并确认客户的理解,以改善兽医与客户的沟通.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 沟通研究 沟通研究
背景情况:
- 有效的兽医沟通对于客户满意度,患者结果和兽医福祉至关重要.
- 沟通评估工具对于确定和实施兽医实践改进策略至关重要.
研究的目的:
- 评估物主人对常见兽医术语和短语的理解.
- 确定需要改进的领域,兽医与客户沟通.
- 探索人口因素对所有者理解的影响.
主要方法:
- 在一个小型动物医院对物主人进行了一项调查,持续了五个月.
- 业主通过在线或纸质形式完成了调查,评估他们对兽医术语的理解.
- 数据分析的重点是确定常见的误解和与人口特征的相关性.
主要成果:
- 在378名受访者中,超过97%的受访者将沟通质量评为良好或中等至良好.
- 尽管总体评分很高,但大约20%的人认为沟通可以改进.
- 虽然大多数术语被广泛理解,但没有一个术语被所有人正确解释,揭示了特定的误解领域.
结论:
- 物主人通常认为兽医沟通是积极的,但特定的术语和短语经常被误解.
- 兽医应该优先使用普通术语,并积极验证客户的理解,以提高沟通效率.
- 调查的局限性包括误解,响应偏见和不合规的可能性.
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