验证患者观点:对满意度调查工具可靠性的研究
Lorena Charrier1, Andrea Ricotti2, Fabiana Marnetto2
1Department of Public Health and Pediatrics, University of Torino, Torino, Italy.
Patient preference and adherence
|March 6, 2025
概括
这项研究验证了意大利医院的两个患者满意度调查问卷. 可靠和有效的工具为改善医疗保健质量和资源配置提供了洞察力.
科学领域:
- 医疗保健质量评估 医疗保健质量评估
- 患者体验测量 患者体验测量
- 医疗保健服务研究 医疗服务研究
背景情况:
- 患者的感知对于提高医疗保健质量至关重要.
- 需要有效的仪器来准确评估意大利医院的患者满意度.
- 现有的工具缺乏验证,阻碍了有意义的评估.
研究的目的:
- 评估两个患者满意度调查问卷的内部可靠性和构造有效性.
- 这些问卷是为门诊和住院护理机构开发的.
- 这项研究集中在意大利都灵的Ordine Mauriziano医院使用的工具上.
主要方法:
- 调查问卷经过专家的面部和内容验证.
- 患者在伦理委员会批准后填写了住院和门诊护理问卷.
- 分析了内部可靠性 (Cronbach's ɑ) 和构造有效性 (确认因素分析).
主要成果:
- 两份调查问卷都显示出高度的内部可靠性 (Cronbach 的 ɑ ≥0.80).
- 显著的正相关性证实了构造的有效性与整体满意度.
- 确认因素分析的适应指数达到推值 (CFI>0.9,RMSEA/SRMR<0.08).
结论:
- 开发的问卷是有效和可靠的,用于评估患者满意度.
- 这些工具为改善医疗保健和资源分配提供了可操作的见解.
- 广泛的区域采用可以产生可靠的,可比的数据,用于决策.
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