患者更喜欢人类精神科医生而不是聊天机器人:一个横截面研究
Goran Arbanas1, Ante Periša, Ivan Biliškov
1Goran Arbanas, Vrapče University Psychiatric Hospital, Bolnička cesta 32, 10000 Zagreb, Croatia, goran.arbanas@bolnica-vrapce .hr.
Croatian medical journal
|March 6, 2025
概括
与聊天机器人相比,患者对精神病学家提供的心理健康信息的满意度更高. 目前的聊天机器人性能不足以在心理健康护理中临床使用.
科学领域:
- 医疗信息学 医疗信息学
- 精神病学是一个精神病学.
- 患者的满意度 患者的满意度
背景情况:
- 人工智能 (AI) 在医疗保健中的使用越来越多,需要评估患者对人工智能驱动的信息传递的满意度.
- 患者报告的结果对于评估新医疗技术的有效性和可接受性至关重要.
研究的目的:
- 将患者满意度水平与精神病医生,药剂师和聊天机器人平台提供的心理健康信息进行比较.
- 评估当前聊天机器人技术是否适合解决患者关于精神障碍和药物的查询.
主要方法:
- 一项涉及克罗地亚和波斯尼亚和黑塞哥维那89名患有精神障碍的患者的横截面研究.
- 参与者向精神病医生,药剂师,ChatGPT和克罗地亚聊天机器人提出了关于他们的精神障碍和药物的问题,然后评价了他们的满意度.
主要成果:
- 精神病医生获得了最高的满意度评分 (4.67/5对于精神障碍,4.51/5对于药物).
- 包括ChatGPT在内的聊天机器人显示满意度得分较低 (精神障碍约为3.66/5,药物为3.45/5).
- 几乎一半的患者发现,向精神病医生提出问题比向聊天机器人提出问题更容易.
结论:
- 患者对人类医疗保健专业人员 (精神科医生,药剂师) 的信息表示更大的满意度,而不是聊天机器人.
- 目前聊天机器人的知识基础和响应质量不足以在心理健康护理中广泛采用临床治疗.
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