人工智能聊天机器人与护士热线在一般人群中减少焦虑和抑郁水平方面的比较:试点随机对照试验
Chen Chen1, Kok Tai Lam1, Ka Man Yip1
1Department of Paediatrics and Adolescent Medicine, School of Clinical Medicine, Li Ka Shing Faculty of Medicine, University of Hong Kong, Room 115, 1/F, New Clinical Building, Queen Mary Hospital, 102 Pokfulam Road, Hong Kong SAR, China (Hong Kong), 852 22554090, 852 28551523.
JMIR human factors
|March 6, 2025
概括
一个新的AI聊天机器人有效地减少了香港居民的焦虑和抑郁症状,与传统的护士热线相提并论. 这项研究强调了人工智能.
科学领域:
- 数字健康数字健康
- 心理健康技术 心理健康技术
- 人工智能应用程序 人工智能应用程序
背景情况:
- 人工智能 (AI) 聊天机器人越来越多地用于心理健康支持.
- 人工智能聊天机器人对香港公共心理健康的有效性需要进一步调查.
研究的目的:
- 开发一个本地化的AI聊天机器人来支持心理健康.
- 为了比较人工智能聊天机器人与传统护士热线在减少香港焦虑和抑郁水平方面的有效性.
主要方法:
- 一项试点随机对照试验 (RCT) 于2022年10月至2023年3月进行.
- 124名参与者被随机分配到AI聊天机器人和护士热线小组.
- 使用GAD-7和PHQ-9以及满意度调查问卷来评估焦虑和抑郁程度.
主要成果:
- 人工智能聊天机器人组显示,抑郁症 (P=.008) 和焦虑症 (P=.005) 评分显著降低.
- 在护士热线组中,没有发现焦虑或抑郁的显著前后变化.
- 人工智能聊天机器人和护士热线之间的服务满意度水平是可比的.
结论:
- 人工智能聊天机器人在缓解短期焦虑和抑郁方面表现出与护士热线相似的有效性.
- 人工智能聊天机器人显示出作为可访问的心理健康支持工具的承诺.
- 需要进一步的大规模随机对照研究来证实AI聊天机器人的有效性.
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