让医院更适合痴呆症:一种包容性,以用户为中心的方法
Diane L Farsetta1, Sarah E Endicott1, Paula Woywod1,2
1School of Nursing, University of Wisconsin-Madison, Madison, WI, USA.
Journal of healthcare leadership
|March 7, 2025
概括
一个新的痴呆症友好的医院工具包改善了痴呆症患者及其家人的护理. 该工具包由用户投入开发,增强了员工的准备能力和医院的体验,从而带来了积极的结果.
科学领域:
- 老年医学 老年医学
- 改善医疗保健质量 改善医疗保健质量
- 患者体验 患者体验
背景情况:
- 与医疗保健系统的互动给痴呆症患者及其护理伙伴带来了重大挑战.
- 医院工作人员往往缺乏足够的准备,以提供痴呆症友好的护理,导致不良结果和痛苦.
研究的目的:
- 开发和评估一个针对痴呆症的医院工具包,旨在改善痴呆症患者及其护理伙伴的医疗保健体验.
- 通过以用户为中心的设计方法来满足患者,护理合作伙伴,医院工作人员和领导者的需求.
主要方法:
- 使用以用户为中心的设计原则创建了一个痴呆症友好的医院工具包,涉及与各种利益相关方进行广泛商.
- 该工具包包括员工培训材料和全医院实施的组织指南.
主要成果:
- 试点测试显示,培训活动的评分很高,员工报告了新的见解和学习技能的实际应用.
- 五个不同的医院成功实施了该工具包,报告了工作人员的积极反,学习目标的实现和继续使用的意图.
结论:
- 一个包容性,以用户为中心的开发过程有效地满足了所有主要利益相关者的需求.
- 积极的试点结果支持更广泛地传播痴呆友好型医院工具包,以促进痴呆友好型医疗环境.
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