应用机器人过程自动化来监控医院信息系统中的业务流程:混合方法方法
Adam Park1, Se Young Jung1,2, Ilha Yune1
1Office of eHealth Research and Business, Seoul National University Bundang Hospital, Seongnam-si, Republic of Korea.
JMIR medical informatics
|March 7, 2025
概括
机器人过程自动化 (RPA) 通过反映真实用户体验来增强电子医疗记录 (EMR) 系统监控. 这种方法识别了传统方法错过的关键问题,提高了医疗保健系统的性能和用户满意度.
科学领域:
- 医疗信息学 医疗信息学
- 计算机科学 计算机科学
- 系统工程 系统工程
背景情况:
- 电子医疗记录 (EMR) 由于人工智能和云服务等技术进步而变得越来越复杂.
- 医疗保健系统需要改进过程重构和监控,以管理复杂性.
- 机器人过程自动化 (RPA) 通过模拟最终用户交互来提供以用户为中心的监控解决方案.
研究的目的:
- 研究RPA在医院EMR系统中监控复杂性的应用.
- 评估RPA对端到端性能监控的能力,反映实时用户体验.
主要方法:
- 在首尔国立大学Bundang医院采用混合方法方法.
- 开发了RPA机器人来模拟和监控用户与EMR系统的交互.
- 量化RPA数据和定性访谈被用于评估.
主要成果:
- RPA机器人成功地识别了系统的低效率和故障,弥合了用户体验和工程视角.
- 机器人检测到更新后的问题和外部服务交互,突出显示与传统指标的差异.
- RPA监控揭示了三年来标准组件级监控所遗漏的关键系统问题.
结论:
- RPA为最终用户体验提供了宝贵的见解,通常是传统监控错过的.
- RPA是监测复杂医疗保健系统,特别是EMR的综合工具.
- 通过提供准确,及时的性能反映和提高用户满意度,RPA有助于EMR系统的维护和改进.
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