最关心的卫生服务问题:对上海卫生热线的数据挖掘研究
Lili Shi1, Tong Zhao2, Shimiao Shi3
1Xinhua Hospital, School of Medicine, Shanghai Jiao Tong University, Shanghai, China.
Frontiers in digital health
|March 10, 2025
概括
分析上海的情况
科学领域:
- 公共卫生 公共卫生
- 医疗保健服务研究 医疗服务研究
- 医疗信息学 医疗信息学
背景情况:
- 公共卫生热线对于了解社区卫生需求至关重要.
- 分析呼叫者数据提供了对服务缺口和公众关切的见解.
研究的目的:
- 用健康热线数据分析上海的卫生服务问题.
- 识别公众关注的问题,并为卫生资源分配提供信息.
主要方法:
- 从12320健康热线 (2015年以来) 使用了16962个工作订单.
- 应用自然语言处理 (NLP) 和文本挖掘用于数据分析.
- 清理和匿名数据用于隐私和结构化分析.
主要成果:
- 投诉 (51.11%) 是最常见的呼叫类型,其次是寻求帮助 (19.66%).
- 关键问题包括医务人员的态度,药物,费用和注册.
- 男人和家长构成了大多数打电话的人.
结论:
- 确定了上海卫生服务系统的关键问题.
- 强调需要改善患者与医疗服务提供者之间的沟通,提高医疗保健成本的透明度.
- 方法论为改善全球城市健康战略提供了一个框架.
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