患者对人工智能偏好的伦理问题 - - 人工智能对电子邮件的反应
Joanna S Cavalier1, Benjamin A Goldstein2, Vardit Ravitsky3
1Department of Medicine, Duke University School of Medicine, Durham, North Carolina.
JAMA network open
|March 11, 2025
概括
患者稍微喜欢人工智能 (AI) 产生的消息,但在披露AI使用时报告满意度下降. 保持人工智能披露对患者自主性至关重要,尽管对患者满意度的影响很小.
科学领域:
- 医疗信息学 医疗信息学
- 患者沟通 患者沟通
- 人工智能的人工智能
背景情况:
- 患者门户信息有助于医生倦怠.
- 人工智能 (AI) 正在探索如何管理患者的沟通负担.
- 了解患者对人工智能在沟通中的偏好对于道德准则至关重要.
研究的目的:
- 分析患者在电子邮件中使用人工智能的偏好.
- 为了评估患者对人工智能的满意度,与人类撰写的反应相比.
- 评估人工智能披露对患者体验的影响.
主要方法:
- 在患者咨询委员会 (n=1455) 进行了一项调查研究.
- 参与者评价了对人工智能和人类起草的反应的满意度,有用性和感知到的关心.
- 调查检查了响应作者,披露类型和主题严重性的影响.
主要成果:
- 受访者对人工智能撰写的信息比人类撰写的信息有轻微偏好.
- 与人类或不披露相比,当人工智能参与被披露时,满意度略有下降.
- 超过75%的受访者对回复感到满意,无论作者或披露方法如何.
结论:
- 患者对人工智能生成的信息有轻微的偏好,但对披露的满意度有所减少.
- 伦理实施需要平衡人工智能的好处与患者体验.
- 披露人工智能使用,虽然可能会略微降低满意度,但对于患者的自主性至关重要.
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