对虚拟代理的信任:探索风格化和语音的作用
IEEE transactions on visualization and computer graphics
|March 11, 2025
概括
风格化的虚拟代理,特别是老年代理,可以像真实代理一样提升用户的信任. 语音暗示对信任的影响最小,但视听匹配在虚拟代理互动中增强了同情心.
科学领域:
- 人与计算机的交互
- 人工智能的人工智能
- 虚拟代理人 虚拟代理人
背景情况:
- 人工智能的进步使得现实数据驱动的虚拟代理成为可能.
- 有限的研究存在于这些代理人的影响,结合语音,对用户的感知.
- 了解用户的信任和感知对于有效的虚拟代理设计至关重要.
研究的目的:
- 调查数据驱动的风格化虚拟代理和合成声音如何影响用户的信任,社交存在和同理心.
- 为了比较风格化与实体代理风格对用户感知的影响.
- 在虚拟代理的背景下验证视听集成理论.
主要方法:
- 利用先进的数据驱动方法重建风格化的虚拟代理.
- 与虚拟代理集成合成的声音.
- 与27名参与者进行了一项实验,以测量用户的感知.
- 分析了代理人的风格,年龄和视听同步对信任,社交存在和同理心的影响.
主要成果:
- 风格化的虚拟代理增强了与真实风格代理相比的用户信任.
- 代理语音对用户信任的影响微乎其微.
- 老年虚拟代理被认为更值得信赖.
- 代理人的风格显著影响了感知到的现实主义.
- 视听匹配大大改善了感知中的同理心.
结论:
- 风格化的虚拟代理可以有效地设计,以培养用户的信任.
- 代理人的外表和年龄对信任来说比声音更为关键.
- 同步的视听线索对于增强虚拟代理人的同理心至关重要.
- 这些发现支持虚拟代理设计的视听集成理论.
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