短信病房回合通知对急性医疗环境的住院患者体验的影响:回顾性队列研究
Jongchan Lee1, Soyeon Ahn2, Jung Hun Ohn1
1Department of Internal Medicine, Seoul National University Bundang Hospital, Seoul National University College of Medicine, 82, Gumi-ro 173 Beon-gil, Bundang-gu, Gyeonggi-do, Seongnam-si, 13620, Republic of Korea, 82 317877085.
JMIR human factors
|March 12, 2025
概括
通过短信短信的实时病房周围通知显著改善了急性病房的患者满意度和情感支持. 这种以患者为中心的沟通策略增强了住院患者的体验.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 数字健康传播数字健康传播
背景情况:
- 病房巡回对住院护理至关重要,越来越强调患者参与.
- 急性护理环境对患者参与病房巡视提出了独特的挑战.
研究的目的:
- 通过短信短信 (WR-SMS) 评估实时病房周围通知对住院患者满意度的影响.
- 评估WR-SMS在第三级医疗中心急症医疗单位的有效性.
主要方法:
- 一项回顾性队列研究比较了WR-SMS实施之前 (2020) 和之后 (2021) 的患者满意度.
- 用患者体验调查收集了100名住院患者的数据 (53名WR-SMS前,47名WR-SMS后).
主要成果:
- 在WR-SMS后的组报告说,对圆形时间表信息的满意度明显更高 (P<.001).
- 接受WR-SMS的患者在入院期间感到更多的情感支持 (P<.001).
- 总体患者满意度显示,在WR-SMS后的组中,统计学上没有显著的改善.
结论:
- 病房巡视的实时短信通知可以有效地提高住院患者的满意度.
- 用户友好的短信通信是改善急性医疗环境中以患者为中心的护理的宝贵工具.
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