实时以用户为中心的设计:利用内部人士的地位来告知设计和采用
Jessica Kanis1, Emily C Webber2, Rob Busch3
1Emergency Medicine and Pediatrics, Indiana University School of Medicine, Indianapolis, United States.
Applied clinical informatics
|March 12, 2025
概括
将医生反纳入电子健康记录 (EHR) 设计中可以提高可用性,并减少临床医生的倦怠. 一个新的测试框架有效地收集了临床医生的意见,以更好地开发EHR系统.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 临床工作流的优化 临床工作流优化
背景情况:
- 电子健康记录 (EHR) 增强了医疗保健,但往往遭受可用性差,文件负担增加,导致临床医生倦怠.
- 医生的意见对于改善电子病历设计和减少用户负担至关重要,但从忙碌的临床医生那里收集这些反会带来挑战.
研究的目的:
- 建立一个实用,可重复的框架,将以用户为中心的设计元素纳入供应商的EHR系统.
- 在整个EHR开发生命周期中整合有意义的临床医生参与和反.
主要方法:
- 一个为期一年的试点计划为志愿医生提供了专门的EHR访问,以便在部署之前测试新功能.
- 通过一个共享平台收集实时反,涉及临床医生,机构IT支持和供应商高管.
- 调查被用来收集医生对测试过程本身的反.
主要成果:
- 13名医生和15名支持人员使用专用EHR位置测试了8个新的EHR功能.
- 一个Teams聊天功能为28位用户提供了1024条消息,并提供了实时反.
- 六个功能直接采用,而2个需要修改以提高功能,大多数用户发现该方法有效.
结论:
- 当使用临床用户的投入进行设计时,EHR工作流程更有效,更好地被采用.
- 一个"内部人员"的测试位置被证明是有效的收集有价值的见解,而不是过度负担临床医生.
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