为老年人提供护理的人工智能聊天机器人及其偏好,福祉和社会联系:混合方法研究
Brooke H Wolfe1, Yoo Jung Oh1, Hyesun Choung2
1Department of Communication, Michigan State University, East Lansing, MI, United States.
Journal of medical Internet research
|March 13, 2025
概括
老年人对人工智能 (AI) 技术的日常支持是开放的,但可用性挑战仍然存在. 了解他们对人工智能的不同态度是成功整合和包容性设计的关键.
科学领域:
- 老年学和人与计算机的交互
- 在老年人中探索人工智能 (AI) 的采用.
- 研究人工智能对老年人的福祉和日常生活的影响.
背景情况:
- 独自生活的老年人越来越多,需要加强对日常任务,医疗保健和社会联系的支持.
- 人工智能 (AI) 为监测健康,提供提醒和陪伴提供了潜在的解决方案.
- 目前,可用性问题阻碍了老年人广泛采用和有效使用人工智能技术.
研究的目的:
- 了解老年人目前和希望使用技术和人工智能.
- 探讨有关技术和人工智能在日常生活中的整合的担忧和态度.
- 确定改善老年人人工智能技术的障碍和机会.
主要方法:
- 混合方法方法涉及半结构面试和健康/福祉调查 (N=28).
- 参与者与人工智能聊天机器人 (亚马逊Alexa) 进行了简化交互.
- 采访的专题分析和调查数据的描述性统计数据被使用.
主要成果:
- 大多数参与者 (93%) 使用智能手机;非常希望人工智能功能,如预约提醒 (89%),紧急援助 (79%) 和健康监测 (75%).
- 老年人对人工智能感兴趣,用于安排时间,帮助做家务和提供护理支持.
- 关键的挑战包括学习新技术,隐私问题和对依赖的恐惧,导致三个态度类别:适应者,警者和抵抗者.
结论:
- 老年人表现出对人工智能的各种态度,从愿意抵制到抵抗.
- 包容性设计和开发人员,用户和护理人员之间的持续对话对于有效的AI支持至关重要.
- 建议根据个人舒适度和偏好量身定制AI集成.
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