实施Accurx用于总分离,提高护理导航和患者体验
Rahul Mittal1, Ajith Kumar Kannan1, Rajnish Mohindroo2
1Health Informatics, Rutgers University, New Brunswick, USA.
Cureus
|March 17, 2025
概括
使用Accurx数字平台进行总体分组,显著减少了35%的呼叫等待时间,并提高了患者和工作人员的满意度. 在需求高峰期需要改进导航和响应能力.
科学领域:
- 医疗保健管理的管理
- 数字健康实施方案的实施
- 患者选系统 患者选系统
背景情况:
- 传统的医疗保健预约安排面临诸如长时间等待和高呼叫量等挑战.
- 数字平台为医疗保健提供提供了远程第一方法,提高了效率和患者获取.
- 总分类系统旨在通过初始远程评估来优先考虑案件并有效地分配资源.
研究的目的:
- 评估在比尔斯顿城市村 (BUV) 医疗中心实施Accurx总分拣平台的情况.
- 评估Accurx对呼叫等待时间,患者满意度和员工经验的影响.
- 确定数字分选系统实施的挑战和改进领域.
主要方法:
- 追溯研究分析了BUV医疗中心2023年8月至2024年9月的数据.
- 混合方法方法结合了对呼叫等待时间的定量分析和患者调查和员工反的定性调查.
- 评估系统效率,患者体验和员工对Accurx平台的看法.
主要成果:
- 在Accurx实施后,平均呼叫等待时间减少了35%.
- 58%的患者发现Accurx系统易于使用和有效;14%的人报告导航困难.
- 工作人员的反表明,精简了分拣和减少了行政负担,需要在高峰时段提供更好的支持.
结论:
- 雅克斯 (Accurx) 总分拣平台提高了BUV医疗中心的效率和满意度,显著减少了等待时间.
- 数字分拣系统显示了通过改善获取和资源利用来改变医疗保健提供的潜力.
- 应对导航和响应能力的挑战是优化数字分选系统持续影响的关键.
相关概念视频
01:27Nursing Clinical Information System
744
Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
744
01:15Methods of Documentation VI: Case Management Model
557
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic...
For example, a patient with a chronic...
557
01:13Patient-centered Care
1.9K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
1.9K
01:30Health Information Technology and Healthcare Information System
785
Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
785
01:29Documentation in Long-Term and Home Healthcare Setting
866
Documentation in long-term care facilities and home healthcare settings is crucial for ensuring continuous, coordinated, and comprehensive care for patients. Each setting has its specific documentation processes and tools:
Long-Term Care Facilities
Long-Term Care Facilities
866
01:21Planning Nursing Care I
4.2K
The planning phase of the nursing process helps nurses set priorities, outline patient-centered goals and expected outcomes, and tailor nursing interventions to align with the aligned care plan. Through the planning phase, the nurse applies critical thinking skills to align and develop interventions according to the patient's needs. It provides continuity of care allowing patients to receive the maximum benefit from treatment. It serves as a pilot plan for allocating individual staff to a...
4.2K