通过技术的同情心:数字同情心概念分析和护理方面的影响
1College of Nursing-Jeddah, King Saud Bin Abdul-Aziz University for Health Sciences, Jeddah, Saudi Arabia.
Digital health
|March 17, 2025
概括
远程医疗护理中的数字同情心通过富有同情心的虚拟沟通增强了患者的护理. 信任和适应能力等关键属性至关重要,建议培训和人工智能以改善结果.
科学领域:
- 护理 护理 护理
- 数字健康数字健康
- 医疗保健通讯 医疗保健通讯
背景情况:
- 在远程医疗护理中,数字同理心对于虚拟患者互动至关重要.
- 这一概念尽管越来越重要,但仍未得到充分探索.
研究的目的:
- 在护理中定义数字同理心.
- 探索它的属性,先例,后果,挑战和实践建议.
主要方法:
- 使用沃克和阿万特的八步框架进行概念分析.
- 一个综合的文献综述52个来源 (2000-2024年).
主要成果:
- 关键属性包括真实性,信任,沟通有效性,情感参与,适应性,技术熟练性和文化敏感性.
- 前例包括数字素养,情绪智能和支持基础设施.
- 后果包括改善患者满意度,信任,坚持,护士福祉和组织利益.
结论:
- 数字同情心对于提高远程医疗护理成果至关重要.
- 解决测量和技术差距是实现其全部好处的关键.
- 建议包括有针对性的培训,标准化工具和用于同情沟通的AI.
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