在虚拟咨询中揭示以患者为中心的互动:全面的文本挖掘方法
Yuxi Vania Shi1, Sherrie Komiak2
1Sobey School of Business, Saint Mary's University, Halifax, NS, Canada.
Health informatics journal
|March 18, 2025
概括
患者评论显示,他们对虚拟咨询 (VC) 系统的满意度很高,并强调了应用程序功能和医生互动. 影响采用的关键因素包括同情心,文化能力和时间管理,这对于改善虚拟医疗体验至关重要.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 患者体验研究 研究研究
背景情况:
- 虚拟咨询 (VC) 系统越来越多地被整合到医疗保健提供中.
- 了解患者的感知对于优化VC采用和满意度至关重要.
- 现有的研究往往缺乏对患者产生的反进行大规模分析.
研究的目的:
- 探索患者对虚拟咨询系统的看法和互动.
- 确定影响虚拟咨询采用和满意度的因素.
- 分析患者评论,以获得可操作的见解,以改善虚拟医疗保健.
主要方法:
- 分析了来自四个主要虚拟咨询平台的21,839份患者评论.
- 情感分析,词频率分析和潜伏狄里克莱特分配 (LDA) 话题建模的应用.
- 利用关联规则挖掘来发现关键主题之间的关系.
主要成果:
- 一般来说,患者对虚拟咨询系统的态度是积极的.
- 确定了反复出现的主题:应用程序功能和医生的关键作用.
- 与医生相关的因素 (同理心,文化能力,时间管理) 显著影响患者的体验.
结论:
- 虚拟咨询系统的作用是双重的:最初的沟通和促进患者与医生的互动.
- 从患者评论中获得的见解可以提高医疗保健系统设计和虚拟咨询质量.
- 解决确定的因素是改善整体虚拟医疗保健环境的关键.
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