通过聊天机器人改变医疗保健:使用和应用-一个范围审查
Marina Barreda1,2,3, David Cantarero-Prieto1,2,3, Daniel Coca1
1Research Group of Health Economics, IDIVAL, Santander, Cantabria, Spain.
Digital health
|March 19, 2025
概括
这一系统性审查表明,聊天机器人提供了各种各样的医疗保健应用,从心理健康支持到COVID-19管理. 应对实施挑战是最大限度地发挥其益处,并确保公平获得这些创新的关键.
科学领域:
- 数字健康数字健康
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
背景情况:
- 随着COVID-19大流行,对医疗保健资源的需求增加,推动了对高效解决方案的需求.
- 人工智能 (AI) 和远程医疗是优化医疗服务的关键策略.
- 聊天机器人已经成为治疗对话和医疗保健早期干预的创新工具.
研究的目的:
- 系统地审查医疗保健部门聊天机器人的现状.
- 评估医疗保健聊天机器人的有效性,实际应用和潜在益处.
- 在过去五年中,探索聊天机器人在健康领域的使用和成本.
主要方法:
- 按照PRISMA指南进行的系统审查.
- 搜索了三个数据库:PubMed,科学网络和Scopus.
- 包括在过去五年内发表的关于聊天机器人在健康中的使用和成本的研究.
主要成果:
- 31篇文章被确定并按聊天机器人干预类型分类.
- 聊天机器人应用包括心理健康支持,医疗信息,预约管理,健康教育,生活方式变化和COVID-19管理.
- 在各种医疗保健领域展示了显著的潜力.
结论:
- 聊天机器人在医疗保健中具有多样化的应用和重大潜力.
- 挑战包括实施,系统兼容性和道德考虑.
- 应对这些挑战对于最大限度地提高收益,减轻风险和确保公平获取至关重要.
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